FAQs 2018-07-04T20:59:19+00:00

FAQs Tracker Hire

Q I have turned on my tracker but it isn’t showing my location on the tracking link provided.
A The tracking page is set to start at the time you provided us (or just before), the map will not update until this time.

Q How do I know the tracker is working
A The tracker when switched on has three lights – red is power, green is network and blue is satellite.  As long as the green light is flashing, the tracker is working.

Q Can I have the GPS route of my track
A Yes- send us an email after the event and we can provide a gpx file. Please note if the trackers were hired out to an event, they will distribute the gpx files (if they wish to share).

Q I have booked a tracker but haven’t got the tracking page link.
A We send the tracking link a few days before your event, if you have received your trackers but still not got the link, send us an email and we will provide.

Q Can I change my booking date.
A If you give us over a weeks notice and we have the availability we will try our best to accommodate your request, we are unable to make changes to bookings with less than a weeks notice.

Q Can I add a gpx route of the event to the tracking page
A If you send us the gpx or KML file of the route we will add the route to your tracking page.

Q My Tracker hasn’t arrived
A For weekend hire trackers are despatched on a Wednesday by 1st class post or UPS (by end of next day) for more than three trackers or more.

Q Can I hire a tracker for 2 or 3 weeks?
A Yes please contact us for rates.